Your Security is Important to us
IMPORTANT NOTICE REGARDING THE HEARTBLEED VULNERABILITY
Safety and security of our customer information is our top priority. FCB is aware of the Heartbleed bug announced on April 7th. We have completed an assessment of our internal systems and have taken all required steps to address this vulnerability. Our online banking platforms are not at risk due to Heartbleed and have been completely unaffected by it. In today’s environment, we would consider it best practice to frequently change your passwords and not to use the same passwords for multiple websites, etc. Please reference the security information below on how to protect your account(s). FCB remains committed to providing you with secure banking solutions.
Internet Banking Best Practices
- Always confirm the last login date on your internet banking Welcome page.
- Never use account numbers when providing nicknames for accounts.
- Register your PC to avoid answering challenge questions on each login.
- Limit where you log in, and never at a public or unsecure computer.
- If you experience login difficulties (error page, site down message, etc.), notify the bank immediately.
- Always review Consumer Alerts and transaction history and notify the bank immediately if you notice unusual or questionable activity.
- Make sure your virus protection and operating system updates are always updated.
- Avoid identity theft by receiving statements online instead of in the mail.
What information FCB asks for and how it will be used:
- When you register for online banking, FCB will ask you for basic registration information, such as your name, social security number, email address, and information to verify your relationship with us (e.g. ATM, Debit Card, Checking or Savings Account information). The bank uses this basic registration information for providing the services and/or accessing the sites customers select on their behalf, monitoring and improving our existing products and services, or for purposes of offering new product and service information of interest to customers.
Personal & Small Business Bill Payment
- Always review bill payment history to verify recent payments.
- Set up bill pay alerts to actively monitor payments.
Business eBanking Bill Payment
- Role-based access should be used to limit the users who have approval authority to process bill payments.
- Bill pay history should be reviewed on a regular basis and all bill pay alerts should be activated and acknowledged.
Business e Banking (BeB) - Additional Considerations
- Retain ADMIN users for administrative purposes only. Log in with restricted users for operational or transactional functions.
- If using ACH, verify that all ACH-related alerts are activated and are being acknowledged as they are received.
- ADMIN users should implement multi-approval requirements for BeB functions, beyond the default bank-established requirements.
- ADMIN users can establish the requirement for multiple approvals to process account-to-account transfers.
- Funds transfer activity should be reviewed on a regular basis in internet banking.
Securing Your PC
- Use updated anti-spyware and anti-virus protection to detect and removes viruses, spyware, and other malware - which can steal vital personal information.
- Use a firewall to prevent unauthorized access to your computer, and to monitor transfers of information to and from your PC.
- Always install the most current operating system and software updates , also called "patches" or "service packs" - as soon as they are available.
- Keep your web browser version current, as updates are made available with your security in mind.
Securing Mobile Devices
- Use a unique PIN code to lock your device that only you know and always maintain your phone in a safe location.
- Only download applications or data from a trusted source.
- Only use wireless networks that require a password. Open networks are often unsecure and vulnerable to security breaches.
- Always maintain the most up-to-date firmware available for your device.
- Delete text messages or emails from your bank on your mobile device.
- Never send confidential information such as account numbers via a text message.
- Do not hack, jailbreak, or otherwise modify your device, as this will leave it susceptible to infection from malware, viruses, or trojans.
Additional Resources Online
- Strong Passwords: Review Microsoft's Online Security guide to creating strong passwords in order to more effectively protect your online transactions.
- Prohibit Your Browser from Saving Your Passwords: Most recent versions of web browsers prompt you to save login credentials for sites on the Internet. This feature can put your money and personal information at risk if you are not careful.
I BELIEVE I MAY HAVE ENCOUNTERED FRAUD
Contact us immediately or call your local branch if you suspect that your FCB account may have been compromised in any way by fraud. The sooner we are made aware, the sooner we can help you.
I RECEIVED A SUSPICIOUS EMAIL
If you you've received a suspicious or fraudulent email regarding your account or Florida Community Bank, do not act on it. Please forward it to email@example.com so we can investigate it for you.