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Consumer Alerts

Phishing

The word “phishing” is used to describe a type of identity theft by which scammers use fake WEB-sites or e-mails to obtain valuable personal information from consumers. Typically the “phishing” scam starts with receiving an e-mail or phone call supposedly from a financial institution or government agency. The e-mail or phone call describes a reason you must “verify” confidential information such as bank account numbers, social security numbers, debit card numbers, and personal identification numbers (PIN's) by using a return e-mail address or giving it to the person on the phone.

Please be aware, Florida Community Bank or any local, state, or federal government agency, will NEVER request personal account information from customers by means of an e-mail, phone call, letter, or fax.

How to protect yourself:

  1. NEVER provide your personal information in response to an unsolicited request. If you did not initiate the communication, you should not provide any information.
  2. If you believe the contact may be legitimate, contact the financial institution yourself. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself, not information provided in the request.
  3. NEVER provide your password over the phone or in response to an unsolicited Internet request. Florida Community Bank will NEVER ask you to verify your account information online or by phone unless you originate the call.
  4. Remember that Florida Community Bank is responsible for losses from your account where thieves breach bank security, but you are responsible for losses when you provide the information to the thief to allow them access to your account. Protect your confidential information very carefully.
  5. If you are ever contacted in a suspicious manner, please call Florida Community Bank at 239-657-3171 and ask for our security officer to let us know. Together, we can put these thieves out of business.

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